For Customer Support

Resolve tickets faster with Videos, GIFs, and Screenshots

Add clarity to support conversations and boost customer satisfaction with visual communication.

“Jumpshare has made my work faster and easier, and our customers love the visual explanations.”

Tomasz Nowicki

Support Hero at SmugMug

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Support agents use Jumpshare to

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    Close support tickets faster

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    Share personalized video messages

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    Communicate solutions visually

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    Create better help center guides

Offer bespoke support with video messaging

Personalize your customer interactions with screen recordings tailored to each situation.

Tackle tough tickets with ease

Guide customers through complicated problems in moments by attaching video explainers to your responses.

Say goodbye to ambiguity

Communicate solutions with clarity by drawing over your screen as you record your video messages.

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Create visually engaging help center guides

Make your customer service tutorials easier to follow with screenshots and GIFs.

Simplify with screenshots

Point directly to what customers are looking for with annotated screenshots.

Show a process in motion

Use screen-to-GIF recordings to demonstrate tricky procedures with ease.

Supercharge your support conversations

Have detailed contextual conversations under the videos or images you share with your customers.

Address queries

Answer related queries or highlight areas of importance in the comment section.

Converse visually

Add visual context to your conversations with video annotation and timestamped comments.

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Features

Jumpshare helps streamline the design process with a powerful set of tools crafted to facilitate communication and collaborative work.

Screen Recording

Record your screen and webcam at the same time. Draw over your screen to highlight areas of interest as you record.

Screenshot Annotation

Add explanatory notes & markings to screenshots or images using a host of powerful annotation tools.

GIF Recording

Show complex parts of a procedure in motion by recording your screen to an animated GIF.

Trusted by thousands of support agents

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4.9/5 based on our user reviews

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We often get customers thanking us for creating a video of their issue and account, it saves us time going back and forth but also is just a much better support experience to receive a video.

Dan Corkill

CEO at Follow Up Boss

Dan Corkill

Used by sales teams in companies of all sizes

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Turn customers into fans

Download the Jumpshare app to build customer loyalty.

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