Resolve tickets faster with Videos, GIFs, and Screenshots
Add clarity to support conversations and boost customer satisfaction with visual communication.
“Jumpshare has made my work faster and easier, and our customers love the visual explanations.”
Tomasz Nowicki
Support Hero at SmugMug
Support agents use Jumpshare to
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Close support tickets faster
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Share personalized video messages
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Communicate solutions visually
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Create better help center guides
Offer bespoke support with video messaging
Personalize your customer interactions with screen recordings tailored to each situation.
Tackle tough tickets with ease
Guide customers through complicated problems in moments by attaching video explainers to your responses.
Say goodbye to ambiguity
Communicate solutions with clarity by drawing over your screen as you record your video messages.
Create visually engaging help center guides
Make your customer service tutorials easier to follow with screenshots and GIFs.
Simplify with screenshots
Point directly to what customers are looking for with annotated screenshots.
Show a process in motion
Use screen-to-GIF recordings to demonstrate tricky procedures with ease.
Supercharge your support conversations
Have detailed contextual conversations under the videos or images you share with your customers.
Address queries
Answer related queries or highlight areas of importance in the comment section.
Converse visually
Add visual context to your conversations with video annotation and timestamped comments.
Features
Jumpshare helps streamline the design process with a powerful set of tools crafted to facilitate communication and collaborative work.
Screen Recording
Record your screen and webcam at the same time. Draw over your screen to highlight areas of interest as you record.
Screenshot Annotation
Add explanatory notes & markings to screenshots or images using a host of powerful annotation tools.
GIF Recording
Show complex parts of a procedure in motion by recording your screen to an animated GIF.
Trusted by thousands of support agents
4.9/5 based on our user reviews
We often get customers thanking us for creating a video of their issue and account, it saves us time going back and forth but also is just a much better support experience to receive a video.
Dan Corkill
CEO at Follow Up Boss
Used by sales teams in companies of all sizes